HELP / FREQUENTLY ASKED QUESTIONS

ABOUT RETURNS...
(Please see our Returns page for complete details.)

What if I receive my item and I don't like it?
Your satisfaction is our primary concern! Every item purchased from us is guaranteed as described. If, for any reason, you are not fully satisfied with your purchase, you may return it for a full refund (exclusive of delivery and resizing charges).

How do I return an item?
To receive a refund or credit:
1. You must notify us by telephone or email within 24 hours after you receive the item(s).
2. Returns must be sent out to us within 3 days after notification.
3. Items must be returned, fully insured for the retail price, in the same condition as dispatched, without any alterations or damage. Please include your sales receipt.

Will I receive a full refund of my money?
We will issue you a full refund, exclusive of delivery and resizing charges. If we have resized a ring for you, a $35 sizing charge will be deducted from your refund; if we have resized a carved/engraved wedding band, a $25 sizing charge will be deducted.